Our guarantee exists for one reason: to make sure every customer gets workmanship, parts, and service they can rely on. Everything below reflects the exact terms you provided: clear, simple, and easy to use.
What We Guarantee
We guarantee the quality of:
Workmanship
Parts
Satisfaction
Punctuality
Cleanliness
These apply to every service we offer, from plumbing, heating, cooling, repairs, installations, to emergency work (when available).
How Long Does It Last
Our guarantee covers all labor, workmanship, and parts for 6 months. It applies to every service we perform with no categories, no special conditions, and no exceptions.
What Services Are Covered
Every service we perform is covered:
Repairs
Installations
Replacements
Emergency work
Residential and commercial jobs
There are no exclusions or conditions outside what is listed here.
How to Make a Guarantee Claim
The process is simple:
Show your invoice
Explain the issue
We schedule your guaranteed visit
Our average response time for guarantee claims is one week. No separate department, no special forms, no complicated steps.
Manufacturer Warranties
If parts or equipment include a manufacturer's warranty:
We fill out the paperwork for you
We assist with the process
Warranty terms follow the manufacturer’s rules
This works in addition to our 6 month company guarantee.
All guarantee claims go through our regular customer service team.
Why We Stand Behind Our Work
We stand behind every job because our name is attached to the work. If we were the ones in your position, we’d want a guarantee that has clear terms, no exclusions, and a team that helps when you need it. That’s the standard we follow.
I have been a client for several years and multiple repairs/projects. Chris and his team are always prompt, reliable, and fairly priced. CJM Plumbing, Heating & AC are superb in workmanship and superior in integrity.
CJM had to come twice this week. The first time to service our oil burner and the second time, Makaya, came to repair our leaky kitchen sink. Both times the servicemen did a great job - friendly, competent and expedient. I didn't catch the name of the first service person, but Makaya did a great job with our sink. Quick and pleasant --- even whistled while he worked. Literally. LOL. The woman who handles the phone is a great rep, too. Great doing business with this organization.
CJM plumbing was very professional and thorough and met all expectations and the job was done efficiently and very friendly crew. From the phone call to start the job until completion. Thanks